About Gamixify

Who runs Gamixify?

Gamixify is a trading name of Synncro Sp. z o.o., ul. Grochowska 56, 04-282 Warsaw, Poland (KRS 1248580, NIP 1133205204). We are the seller of every product on gamixify.com.

What do I receive when I buy a game?

A digital activation key for the platform shown on the product page, for example Steam on PC. Nothing is shipped physically.

Who can buy from Gamixify?

Anyone who can legally enter into a purchase; if you are under 18, you need the consent of a parent or legal guardian. Games rated 18+ are marked “Rated 18+” on their product page and are sold only to persons aged 18 and over: if your order contains one, you confirm your age at checkout.

Do you sell free-to-play games?

No. We sell only paid games and content. Free-to-play games can be downloaded free of charge directly from the platform.

Payment

Which payment methods do you accept?

Visa and Mastercard credit and debit cards. Card payments are processed by our payment service provider Payneteasy on its secure payment page.

Is my card data safe?

Yes. You enter your card details on Payneteasy’s secure payment page, not on gamixify.com. Payneteasy complies with the Payment Card Industry Data Security Standard (PCI DSS). We never see or store your card number, expiry date or security code.

What is 3-D Secure?

3-D Secure (Visa Secure or Mastercard Identity Check) is an extra security check by your bank. Your card issuer may ask you to confirm the payment in your banking app or with a one-time code. If you cannot complete the check, the payment is not taken.

In which currencies can I pay?

Euro (EUR) and pound sterling (GBP). Choose the currency with the currency selector. Your card is charged the exact amount and currency shown at checkout. If your card is in another currency, your bank may add its own conversion fee.

Are there any extra fees or a minimum order?

No. The price at checkout is the final price, delivery is free, and you can buy a single product of any price.

Will I be charged again later?

No. Every purchase is a single, one-off payment. We do not store your card, offer free trials or set up subscriptions or recurring payments.

Will I get a receipt?

Yes. When your payment is accepted, we email an order confirmation and receipt to the address you entered at checkout.

Delivery and activation

How and when will I get my key?

After your payment is accepted, we send the key to the email address you entered at checkout, and it is also shown in My account → Orders if you have an account. Keys are delivered instantly, as soon as your payment is confirmed. Delivery is free. See our Delivery Policy.

I have not received my key. What should I do?

Check your spam folder and My account → Orders. If the key is not there, contact us with your order number. If it has not been delivered, you can cancel the order at any time for a full refund.

How do I activate a Steam key?

Open the Steam app, choose Games → Activate a Product on Steam, enter the key and follow the instructions. The game is then added to your Steam library.

What does “Global” mean?

A Global key can be activated on a Steam account registered in any country, unless the product page says otherwise. Always check the platform and region before you buy.

Refunds and cancellations

Can I cancel my order?

Yes, at any time before the key is delivered, for a full refund. Email us with your order number.

Can I get a refund after the key has been delivered?

At checkout you ask us to deliver the key immediately and acknowledge that you lose your right of withdrawal once delivery has started. After that, we do not refund keys bought by mistake or because of a change of mind. If a key does not work, has already been used or does not match the product page, we replace it or refund it in full. See our Refund and Cancellation Policy.

How and when do I get my money back?

Refunds go to the card you paid with, in the original currency, for the full amount. We issue an accepted refund within 14 days of our decision; your bank may need a few business days to show it on your statement.

Should I open a chargeback with my bank?

Please contact us first. A refund from us reaches your card directly and is usually faster than a payment dispute. How we handle chargebacks is explained in section 19 of our Terms and Conditions.

Account and countries

Do I need an account?

No, you can buy as a guest. With an account you can see all your orders and keys in one place.

How do I close my account?

Email admin@gamixify.com from the email address linked to your account. We close it without undue delay and confirm by email. There is no notice period and no fee.

Which countries do you not sell to?

We do not sell to Russia, Belarus, Iran, North Korea, Syria or Cuba, or to any country or territory subject to comprehensive EU, UN or UK sanctions. Access to the website from these locations may be blocked.

Contact

How can I contact customer support?

Email admin@gamixify.com or call +48 500 657 471. Support hours: Monday to Friday, 10:00–18:00 UTC. Please include your order number. See also our Contact page.