This policy applies to all purchases on gamixify.com, operated by Synncro Sp. z o.o., ul. Grochowska 56, 04-282 Warsaw, Poland (KRS 1248580, NIP 1133205204). It forms part of our Terms and Conditions. Nothing in this policy limits your mandatory rights as a consumer.

1. What we sell

All our products are digital activation keys (“Keys”) for video games, delivered electronically. Nothing is shipped physically, so there is nothing to return.

2. Cancelling before delivery

You can cancel an Order at any time before the Key has been delivered to you. Email admin@gamixify.com with your order number. If the Key has not been delivered, we cancel the Order and refund the full amount paid.

3. Right of withdrawal

As a consumer you have a statutory right to withdraw from a contract for digital content within 14 days of its conclusion, without giving a reason.

Because Keys are delivered straight after payment, at checkout we ask you to:

• expressly request that we deliver the Key immediately, before the 14-day withdrawal period ends; and
• acknowledge that you lose your right of withdrawal once delivery has started.

We confirm your request and acknowledgement in the order confirmation email. Once the Key has been delivered on that basis, the right of withdrawal no longer applies. If your Key has not yet been delivered (for example while your Order is being checked), you can still withdraw within 14 days of purchase by sending us a clear statement, for example by email to admin@gamixify.com.

4. Faulty, invalid or wrongly described Keys

If a Key does not activate, has already been used, or does not match the platform, region or edition stated on the product page, contact us. We check the Key with our supplier and then either send you a working replacement Key or, if a replacement is not possible, refund the full price. This applies whether or not you have revealed or tried to activate the Key, and it does not affect your statutory rights for digital content that does not conform to the contract.

5. Late delivery

If your Key has not been delivered, you can cancel the Order at any time and receive a full refund (see our Delivery Policy).

6. Pre-orders

You can cancel a pre-order for a full refund at any time before the Key is delivered.

7. When we do not give a refund

If you gave the request and acknowledgement described in section 3, and the Key has been delivered and works as described on the product page, we do not refund purchases made by mistake or because you changed your mind. This includes a Key bought for a platform or region other than the one clearly stated on the product page and in the order confirmation.

8. How to request a refund

1. Email admin@gamixify.com with the subject “Refund request” followed by your order number, or call +48 500 657 471 during support hours (Monday to Friday, 10:00–18:00 UTC).
2. Tell us your order number, the email address used for the Order, the product name and the reason for your request. For a faulty Key, add a screenshot of the activation error and the region of your platform account.
3. We send you our decision by email within 14 calendar days of receiving your request. If we do not answer a consumer’s complaint within that time, it is treated as accepted.
4. If your request is accepted, we issue the refund as described in section 9 and confirm it by email.

9. Refund method and timing

• Method: we refund only to the card used for the purchase, through our payment service provider Payneteasy. We do not refund in cash, by bank transfer to another account or as store credit.
• Currency: the refund is made in the currency of the original payment (EUR or GBP) and for the full amount paid.
• Timing: we issue an accepted refund without undue delay and no later than 14 calendar days after our decision. Your card issuer may then need a few business days to show the credit on your statement.
• Fees: we do not charge any fee for refunds. Currency conversion charges applied by your card issuer are outside our control.

10. Before you open a chargeback

Please contact us first. A refund we issue reaches your card directly and is usually faster than a payment dispute. How we handle chargebacks is described in section 19 of our Terms and Conditions.

Contact

Synncro Sp. z o.o., ul. Grochowska 56, 04-282 Warsaw, Poland
Email: admin@gamixify.com · Phone: +48 500 657 471
Customer support: Monday to Friday, 10:00–18:00 UTC