These Terms and Conditions (“Terms”) apply to every purchase made on gamixify.com and to customer accounts. Please read them together with our Refund and Cancellation Policy, Delivery Policy, Privacy Policy and Cookie Policy, which form part of these Terms. Nothing in these Terms limits the rights you have as a consumer under mandatory law.

1. Who we are

Gamixify is a trading name of Synncro Sp. z o.o., a limited liability company registered in Poland. The website gamixify.com is operated by Synncro Sp. z o.o. In these Terms, “we”, “us” and “our” mean Synncro Sp. z o.o.

• Registered office: ul. Grochowska 56, 04-282 Warsaw, Poland
• Office address: 126/134 Marszałkowska Street, Office 246, 00-008 Warsaw, Poland
• Register of Entrepreneurs of the National Court Register (KRS): 1248580, registry files kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register
• NIP: 1133205204 · REGON: 545051930 · Share capital: PLN 5,000.00
• Email: admin@gamixify.com · Phone: +48 500 657 471
• Customer support hours: Monday to Friday, 10:00–18:00 UTC

2. Definitions

• Key: a digital activation key or code for a video game or related digital content, delivered electronically. We do not sell physical goods.
• Consumer: a natural person buying for purposes outside their trade, business or profession.
• Account: a customer account on gamixify.com.
• Order: your request to buy one or more Keys through the checkout.

3. Who can buy

You must be at least 18 years old and legally able to enter into binding contracts to create an Account or place an Order. We sell only to adults. We do not accept Orders from anyone under 18, and a parent or legal guardian cannot buy on behalf of a person under 18 through this website. At checkout you confirm, by ticking a separate box, that you are at least 18 years old. We may cancel and refund an Order if we have reasonable grounds to believe that the buyer is under 18.

Some games also carry an age rating of 18+ and are marked “Rated 18+” on their product page. Our minimum age of 18 applies to every product in the store, whatever its age rating.

We do not sell to persons located in, or ordinarily resident in, the restricted jurisdictions listed in section 20.

4. Your account

You can buy as a guest or with an Account. An Account gives you access to your order history and delivered Keys under My account → Orders. You must give accurate information, keep your password confidential and tell us at once if you suspect unauthorised use of your Account. Account closure is covered in section 21.

5. Products and product information

Every product page states the platform (for example Steam on PC) and the activation region (for example Global). Please check the platform, region, edition, language and the developer’s system requirements before you buy. Product artwork is shown for identification only.

We sell only officially published video games and related digital content that is lawfully available in the European Union. We do not list adults-only or sexually explicit products, games refused classification, free-to-play games or any product whose sale is prohibited by law. To report a listing you believe breaches these standards, email admin@gamixify.com.

Game titles, logos and artwork belong to their respective owners. Their appearance on our website does not mean that the owner endorses us.

6. Prices and currencies

Prices are shown on each product page, in the cart and at checkout. The price shown is the final price of the product. We do not charge delivery, handling or payment fees, and there is no minimum order amount.

We accept payments in euro (EUR) and pound sterling (GBP). You choose the currency with the currency selector on the website. Your card is charged the exact amount and currency shown at checkout. If your card is in a different currency, your card issuer may convert the amount and charge its own fees, which are outside our control.

If we announce a price reduction, we also show the lowest price that applied in the 30 days before the reduction. If a product is listed at an obviously wrong price, we will tell you before delivery and you may either confirm the Order at the correct price or cancel it for a full refund.

7. Payment

We accept Visa and Mastercard credit and debit cards. Card payments are processed by our payment service provider Payneteasy, which complies with the Payment Card Industry Data Security Standard (PCI DSS). When you place an Order, you are taken to Payneteasy’s secure payment page to enter your card details. We never see or store your card number, expiry date or security code.

Your card issuer may ask you to confirm the payment with 3-D Secure (Visa Secure or Mastercard Identity Check), for example in your banking app or with a one-time code.

Every purchase is a single, one-off payment of the total shown at checkout. We do not store your card for future purchases, we do not offer free trials and we do not set up subscriptions or recurring payments. If a product is a prepaid code for a third-party membership, the product page states the period it covers; it is paid for once and we never renew it or charge your card again. Any renewal is arranged by you directly with that third party.

8. How the contract is formed

1. You add products to the cart and go to checkout.
2. You enter your name, email address and billing address, choose the currency and review your Order.
3. You tick three separate boxes, none of which is ticked in advance: you accept these Terms and the Refund and Cancellation Policy; you confirm that you are at least 18 years old; and you expressly consent to the immediate supply of the digital content before the end of the 14-day withdrawal period (see section 13). We record each confirmation with the date and time and repeat it in your order confirmation email.
4. By clicking “Buy now” you make a binding offer to buy the products in your cart at the price shown.
5. You complete the payment on Payneteasy’s secure payment page.
6. The contract is concluded when we send you an email confirming that your payment has been accepted and your Order is being processed.

Before clicking “Buy now” you can correct any entry by going back in the checkout or the cart. Each Order is a separate contract. We store the details of your Order and send them to you by email.

9. Order confirmation and receipt

When your payment is accepted, we email an order confirmation and receipt to the address you entered at checkout. It shows the order number, date, products, total amount and currency charged, payment method and our company details, and it confirms the consent described in section 13. If you have an Account, the Order is also shown under My account → Orders. If you did not receive the email, check your spam folder or contact us.

10. Payment checks and orders we cannot accept

To protect our customers from card fraud, Orders may be checked automatically and, in some cases, reviewed by our staff before delivery. We may ask you for additional information. We do not accept an Order, and refund any amount charged in full, if the payment is not authorised, the Order comes from a restricted jurisdiction, we have reasonable grounds to suspect fraud, or the product cannot be supplied. We tell you by email if this happens.

A fraud check normally takes up to 24 hours and never longer than 48 hours from the moment your payment is taken. If we have not finished the check within 48 hours, we email you and offer to cancel the Order and refund you in full. You can also ask us to cancel the Order for a full refund at any time while a check is still running.

11. Delivery

Keys are delivered electronically, free of charge. After your payment is accepted, your Key is shown in My account → Orders (if you have an Account) and sent to the email address you entered at checkout. Keys are delivered instantly once your payment is confirmed. Nothing is shipped physically. Full details are in our Delivery Policy.

12. Activation

You activate the Key on the platform stated on the product page, for example in the Steam app under Games → Activate a Product on Steam. A Key may not work if it is activated on a different platform or in a region other than the one stated on the product page. Once you have activated a Key, the game is linked to your platform account and is governed by that platform’s and the publisher’s terms.

13. Right of withdrawal for digital content

As a consumer you normally have the right to withdraw from a distance contract within 14 days without giving a reason. For digital content that is not supplied on a physical medium, you lose this right once delivery has started, if you expressly asked us to start delivery before the end of the withdrawal period and acknowledged that you would lose your right of withdrawal. We ask for this request and acknowledgement at checkout, before you pay, and confirm it in the order confirmation email. If your Key has not been delivered yet, you can still withdraw. Details are in our Refund and Cancellation Policy.

To withdraw, use our Withdrawal Form or send us any other clear statement, for example by email to admin@gamixify.com. Consenting to immediate supply does not affect your rights if a Key is faulty, has already been used or does not match the product page: those are covered by section 14.

14. Faulty or invalid Keys

We are responsible for supplying Keys that conform to the contract. If a Key does not activate, has already been used, or does not match the platform, region or edition stated on the product page, contact us. We will provide a working replacement Key or, if that is not possible, refund the full price. This applies whether or not the Key has been revealed or delivered. We may ask for your order number, a screenshot of the activation error, and the platform and activation region of the account you used, so that we can check the Key with our supplier.

We recommend that you report a Key that does not work within 30 calendar days of receiving it, because our supplier can verify a Key fastest within that period. This is a recommendation, not a cut-off: we also accept later reports where your mandatory consumer rights apply.

15. Cancellations and refunds

You can cancel an Order for a full refund at any time before the Key is delivered. Refunds are made to the card used for the purchase, in the currency of the original payment, within 14 days of our decision. The process, method and timing are set out in our Refund and Cancellation Policy.

16. Pre-orders

If we offer a pre-order, the product page states the expected release date. Pre-order Keys are delivered on or shortly before the release date. You can cancel a pre-order for a full refund at any time before the Key is delivered. If the release is postponed or cancelled, we tell you by email, and you can cancel for a full refund.

17. If either party does not perform

• If we do not deliver: if your Key has not been delivered, you can cancel the Order at any time and we refund the full amount within 14 days. If we cannot supply a product you have paid for, we cancel the Order and refund you in full.
• If a Key is faulty: we replace or refund it as described in section 14.
• If payment is not made: if the payment is declined, cancelled or not completed, no contract is concluded and we do not deliver the Order.
• If payment is reversed after delivery: if a payment is reversed without a valid reason after the Key was delivered, we may suspend your Account, ask the platform to deactivate the Key where technically possible, and claim the amount due as permitted by law.
• If the relationship ends: paid Orders that have not yet been delivered are either delivered or refunded in full (see section 21).

18. Complaints

If something is wrong with your Order, email admin@gamixify.com or call +48 500 657 471 (Monday to Friday, 10:00–18:00 UTC) and quote your order number. We reply to support messages within 1 to 2 business days. Business days are Monday to Friday, excluding public holidays in Poland. We answer every formal complaint within 14 calendar days of receiving it, in line with applicable law. If we do not answer a consumer’s complaint within that time, the complaint is treated as accepted.

If we cannot resolve a complaint, consumers may use out-of-court complaint and redress procedures. Information on these procedures in Poland is available from the Polish Office of Competition and Consumer Protection at prawakonsumenta.uokik.gov.pl. Using them is voluntary for both parties.

19. Payment disputes and chargebacks

Please contact us before you dispute a payment with your card issuer. Most problems are solved faster directly with our support team, and a refund we issue reaches your card without a dispute.

If you open a chargeback, we respond through our payment service provider with the relevant records: the order details, payment confirmation, delivery and activation records and our correspondence with you. While a chargeback is open, we may pause further deliveries on your Account. If the chargeback is decided in your favour, the purchase is treated as refunded and the Key may be deactivated. If a chargeback is decided in our favour, the purchase stands. We may close the Accounts of customers who use chargebacks fraudulently. Opening a chargeback does not affect your statutory rights.

20. Restricted jurisdictions

We do not sell products or provide services to persons located in, or ordinarily resident in, Russia, Belarus, Iran, North Korea, Syria or Cuba, or in any country or territory subject to comprehensive sanctions of the European Union, the United Nations or the United Kingdom, including the regions of Ukraine covered by EU territorial sanctions (Crimea and Sevastopol, and the non-government-controlled areas of the Donetsk, Luhansk, Kherson and Zaporizhzhia regions). We also do not sell to any person or entity on EU, UN or UK sanctions lists.

Restricted countries cannot be selected at checkout, and access to the website from these locations may be blocked by IP address. If we find that an Order was placed from a restricted jurisdiction, we cancel it and refund it where the law permits.

21. Term, termination and account closure

Each purchase contract ends when the Key has been delivered and any claims relating to it have been settled. The Account agreement runs for an indefinite period.

Closing your Account: you can close your Account at any time, without notice and free of charge, by emailing admin@gamixify.com from the email address linked to your Account. We close the Account without undue delay and confirm this by email. Your Keys remain valid on the platform where you activated them; please save any Keys you have not yet activated before you close the Account.

Closure by us: we may end the Account agreement by giving you 14 days’ notice by email. We may close an Account with immediate effect only for a serious reason: fraud or attempted fraud, use of a stolen card, fraudulent chargebacks, a breach of section 22, or a sanctions restriction. We tell you the reason by email unless the law prevents us.

Closure of an Account does not affect Orders already completed. Paid Orders that have not yet been delivered are either delivered or refunded in full.

22. Use of the website

You must not use the website for fraud, money laundering, stolen payment methods, automated purchasing or scraping, attempts to break the security of the website, false claims, or any unlawful activity. You must not provide unlawful content to us.

Keys are sold for personal use. We may limit the number of Keys per customer to prevent fraud and unauthorised resale.

To use the website you need an up-to-date web browser with cookies and JavaScript enabled, an email address and, to activate Keys, an account with the relevant platform.

23. Promotions

If we run a promotion or offer a discount code, we publish its conditions and duration with the offer. A promotion does not change the price of Orders already placed.

24. Third-party platforms

Activation, downloads, online features and game servers are provided by the platform (for example Steam) and the publisher under their own terms. We are not responsible for their decisions, such as removing a game from sale or switching off online servers after you have received a working Key. This does not affect our responsibility for supplying a Key that conforms to the contract.

25. Liability

We are liable for the proper performance of our contracts with you in accordance with the law. We are not liable for losses that were not foreseeable when the contract was concluded, or for losses caused by your own breach of these Terms. Nothing in these Terms excludes or limits our liability where this is not permitted by law, including liability towards consumers under mandatory consumer protection rules, liability for intentional damage, or liability for death or personal injury.

If you buy as a business customer, our total liability for an Order is limited to the price paid for that Order, except for damage caused intentionally.

26. Events beyond our control

We are not responsible for delays caused by events beyond our reasonable control, such as outages of payment or hosting providers, cyberattacks, natural disasters or government action. If such an event prevents delivery, you can cancel the Order for a full refund.

27. Privacy and cookies

We process personal data as described in our Privacy Policy and use cookies as described in our Cookie Policy.

28. Changes to these Terms

We may change these Terms for valid reasons, such as changes in the law, in our payment or delivery methods, or in the products we sell. We publish the new version on this page with a new “Last updated” date and inform Account holders by email at least 14 days before the change takes effect. If you do not accept the change, you can close your Account free of charge before that date. Each Order is governed by the version of the Terms in force when you placed it.

29. Governing law and courts

These Terms and every contract concluded through gamixify.com are governed by the laws of the Republic of Poland. If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you have your habitual residence.

Disputes are resolved by the competent Polish courts. If you are a consumer, you may also bring proceedings in the courts of your country of residence where the law allows it, and the court with jurisdiction over a consumer dispute is determined by mandatory law. Disputes with business customers are resolved by the court having jurisdiction over our registered office in Warsaw.

30. Language

These Terms, the website and our customer support are provided in English. The contract is concluded in English.

31. Severability

If any provision of these Terms is found invalid or unenforceable, the other provisions remain in force.

32. Contact

Synncro Sp. z o.o.
Registered office: ul. Grochowska 56, 04-282 Warsaw, Poland
Office address: 126/134 Marszałkowska Street, Office 246, 00-008 Warsaw, Poland
Email: admin@gamixify.com · Phone: +48 500 657 471
Customer support: Monday to Friday, 10:00–18:00 UTC