Contact support

• Email: admin@gamixify.com
• Phone: +48 500 657 471
• Hours: Monday to Friday, 10:00–18:00 UTC

Common questions

Where is my key?

After your payment is accepted, the key is sent to the email address you entered at checkout and is shown in My account → Orders if you have an account. Check your spam folder too. Keys are delivered instantly; if yours has not arrived within a few minutes, contact us with your order number.

My key does not work

Send us your order number, a screenshot of the error message and the region of your Steam account. We check the key and send you a working replacement or a full refund.

I want to cancel or get a refund

You can cancel at any time before the key is delivered. For keys that have been delivered, see our Refund and Cancellation Policy, which explains when a refund applies, how to request it and how long it takes.

My payment was declined

Check that your card is enabled for online payments and that you completed the 3-D Secure confirmation from your bank. If the problem continues, contact your bank or us.

I need help with my account

Use “Lost your password?” on the My account page to reset your password. To close your account, email us from the email address linked to it.

Complaints

Email us with your order number and a description of the problem. We answer every complaint within 14 calendar days. See section 18 of our Terms and Conditions.

More answers: Frequently asked questions.

Synncro Sp. z o.o. (Gamixify), ul. Grochowska 56, 04-282 Warsaw, Poland